Estimated delivery time varies depending on the type of remittance service. It only takes about 24 hours for remittances to be credited to a Metrobank account. Normally, pick up over-the-counter remittances can be claimed within 24 hours at Metrobank branches and 2-5 days at payout centers. Depending on the beneficiary’s location, door-to-door deliveries are distributed within 2-5 days.

You can view the current exchange rate on our Homepage.

The fees vary depending on the currency, amount, and type of service used. For more information, please refer to our schedule of fees.

Our cut off time is 4:00pm from Monday to Friday and 1:00pm on Saturday. Funds received after the cut-off time will be processed on the following business day

Our remittance counters are open from 9:00am to 5:00pm from Monday to Friday and 10:00am to 1:00pm on Saturday.

We are closed on Sundays and U.S. Federal holidays.

Basic requirements include:

• Complete information in Part 1 of the Remittance Application Form
• Government issued photo ID (ex. passport or U.S. driver’s license)
• U.S. Social Security Number, if any

For more information regarding our remittance requirements, please refer to the remittance requirements page.

You may send your money via mail. All you have to do is follow these simple steps:

• Fill out this remittance application form
• Provide a copy of your government issued photo ID (ex. passport or U.S. driver’s license)
• Mail them together with your payment either by check or postal money order payable to “Metrobank New York” (do not send cash).

You may check the status of your Mail-In Remittance by calling our customer service representative at 1-212-832-0855 ext. 226 or via email at customerservice [at] metrobankny [dot] com.

Please be prepared to provide your remittance reference number before calling

No. Our remittance service is open to Metrobank account holders and non-account holders.

No. We offer Over-the-Counter (OTC) Remittance, wherein your beneficiary can claim your remittance from any of our Metrobank branches and payout centers nationwide. Also we can make Door-to-Door Delivery to provinces listed here.

With our Online Bills Payment System, you can easily pay your family’s utility bills, loan amortizations, insurance premiums, etc. Click here to see the list of participating billers/merchants

Yes. However, customers should take note that the nature of the remittance process is fast-paced. Hence, you need to contact us immediately.

The sooner you contact us after the date of transaction, the more certain we can be of cancelling/amending your remittance.

For cancellation/amendment, we charge a $10 fee.

NOTE: Once the funds are credited to the account of your listed beneficiary, the remittance cannot be cancelled. In this case, it is better to contact your beneficiary without the bank’s involvement

As a banking institution, we are required by Federal Banking Regulations to safeguard our customer’s personal information. To know more about as to how we protect your information, please see our privacy policy.